FAQs
Frequently Asked Questions
Find quick answers to the most common questions about our care services, support process, carer matching, and more.
We provide a full spectrum of support, including personal care (bathing, dressing, toileting), complex care (dementia, long‑term conditions, post‑operative), companionship, live‑in and overnight care, respite breaks, and medication reminders. Every service is tailored to your individual needs.
Simply contact us to arrange a free, no‑obligation in‑home assessment. One of our care coordinators will visit to discuss your requirements, preferences, and routines, then design a personalised care plan and introduce you to your dedicated team.
Yes—every carer undergoes enhanced DBS (background) checks, rigorous interview processes, and structured training programs. We also provide ongoing professional development in areas like safe‑moving techniques, dementia best practices, and specialist condition management.
We use a secure care app that logs visit times, completed tasks, and progress notes in real time. You and your family can view updates, message your care coordinator, and request plan adjustments at any time—ensuring transparency and flexibility.
Our rates are transparent and hourly‑based, with no hidden fees. You pay only for the visits and duration you require. Following your assessment, we’ll provide a clear quote outlining all expected costs, and you can adjust your package as needs change.